Why Choose US
Reasons to Do Business with Southern Plumbing, Electrical, Heating & Air
With all the "Full Service" Plumbing, Heating, Cooling and Electrical Contractors to choose from, why should you hire Southern Plumbing, Electrical, Heating & Air to serve as your Aiken or Augusta plumber, electrician and HVAC specialist? Here are a few reasons.
Why You Can Count On Us
We are here for you when you need us the most. We’re always happy you called and are eager to help! We answer our phones 24 Hours just in case you need us.
- We Show Up & Don’t Leave You
The last thing you need is to spend all day waiting on your plumber. That’s why our courteous dispatcher calls to let you know when we have dispatched your technician. We also call to keep you posted if the job ahead is running early or late . You won’t wait several hours for our arrival, because we will call you on your cell and give you 30-45 minutes to return home.
- We respect your home.
We believe you deserve to have the Red Carpet treatment, that’s why we leave a red carpet at your front door to protect your floors. You can trust us to be with your family and in your home, because all our technicians are drug tested and have extensive back ground checks before hiring.
- You can trust our credentials:
- S.C. Master Licensed Plumber
- S.C. Master Licensed Electrician
- S.C. Heat & Air Licensed
- S.C. Licensed Residential Home Builder
- We are members of Aiken Chamber Of Commerce, The Better Business Bureau, & Nexstar (A Best Business Practice Organization).
- You can trust our experience:
- Our family business has served Aiken for over 21 years.
- We were voted Best of the Best by the readers of the Aiken Standard.
- We won Consumers Choice Award by the readers of the Augusta Chronicle.
- We have won Nexstar’s coveted SELECT SERVICE award that only 52 like companies in the world have won.
- Our staff & techs are constantly in training for technical as well as customer service. We believe you deserve the best, so all of our technicians receive rigorous, ongoing training, and we use only the finest quality materials.
- You can count on us to always be upfront.
We give you the price before we do the work, so there is no surprise for you at the end of the job. We guarantee our quotes, which means the price does not change. We use menu pricing from our flat rate pricing manual. You can rest assured that you are getting the right price.
- You Can Have Peace of Mind and save money.
We can service your entire home because we are licensed in plumbing, electrical and heating and air. We offer Plumbing, Electrical & Heating & Air Home Inspections that will give you a report card on any existing problems that could be costing you money. You also automatically get a 10-15% discount on all repairs & installations when you become a Peace of Mind customer.
- We’re proud of our workmanship, and we’re not afraid to back it up.
Our Two Year Residential no-no-nonsense warranty gives you peace of mind; if anything goes wrong with a recommended plumbing or electrical repair within 2 years, we will cheerfully return and fix it, free of charge
- We appreciate your business.
After the job is complete, we want you to give us a report card on our services. We provide postage paid post card with each invoice that gives you an opportunity to Rate our services Hey; we’ll even treat you out to Hazen Daas ice cream, that’s how bad we want to know what you think! We want you to know that we appreciate your business. You will always receive a Thank You note from your technician.
- We’d like To Hear from You.
Our managers are always happy to speak with you, should you have a problem, question or compliment.
We appreciate your feedback, and we will do our best to ensure your complete satisfaction.
It’s our goal to provide you with excellent service.
We appreciate the opportunity to earn your trust.
Southern Plumbing - the Clean, Reliable Aiken & Augusta Plumbers
We also cover our shoes with booties to protect your floors against scuff marks or tracks. Plus, we use professionally cleaned mats to place our tools to protect your counters and floors. We always clean up behind our work, so you don’t have to.
Your children won't 'learn new words' from our 'family friendly' technicians. We employ only craftsmen who are not only highly skilled and technically qualified, but who also are a pleasure to have in your home. Each technician is instilled with a sense of pride in the company and they act in a professional and polite manner. Furthermore, they will either cover the floor where they work, walk with drop cloths or runners, or wear floor savers. And, when they are finished, they will clean up their work area instead of leaving the mess as others do.
Ongoing safety training, drug testing and rigorous employment screening help ensure your family’s safety.
When you invite a company to come into your home, you make yourself, your family, and your belongings vulnerable. Southern Plumbing, Electrical, Heating & Air takes this responsibility very seriously, which is why the technicians we hire are subjected to rigorous screening. The bottom line is that the only people who are hired are people that the owners and managers would feel comfortable having in their own homes with their wives and children present.
Technicians You Can Trust
Ensure Your Family’s Safety with Clean, Qualified, Drug-free Technicians
When you invite a company into your home, you put yourself, your family, and your belongings in a vulnerable situation. We take this responsibility very seriously. Our technicians are subjected to thorough security background checks and drug screening before they are hired. We make it a point to hire only those individuals that our owners and managers would feel comfortable having in their own homes with their families.
Ongoing Technical Training Combined with Qualified Supervision and Office Support Results in the Best Service You Can Get
We are committed to providing you with excellent technical service. That’s why we require our technicians to attend training sessions on a regular basis. Not only do you receive service from a trained service technician, but every technician has a highly competent and experienced field supervisor who provides valuable backup to each technician. This allows you the security of knowing that every one of our service technicians can get a second opinion about any technical question they may encounter from a highly qualified expert.
Your field technician is also supported by additional back up. If a question comes up prior to performing any work for you or if a part needs to be special ordered, the technician can access this service with nothing more than a call to the office support team.
When you combine these professional aspects of the company with thoroughly stocked service vehicles, state-of-the-art communication technology, family oriented and friendly service people, and thorough employment screening, you can see why we offer the best service you can possibly get.
The bottom line is, you’ll enjoy having our friendly and family-oriented technicians in your home. Not only are our technicians highly skilled and technically qualified, but you can count on them to act in a polite and professional manner. This includes keeping their work area clean by covering the floor where they work or walk with drop cloths, runners, or floor savers. When they are finished, they will clean up their work area so well that no one will ever know they were there.
You’ll have peace of mind knowing that we comply with all codes, licenses and laws.
Don’t fall into the trap of hiring a company that is able to offer a cheaper price because they operate without a license, don’t ‘pull’ required permits, or don’t carry adequate insurance. Southern Plumbing, Electrical, Heating & Air is a State licensed contractor and obtains all municipal and state permits as required.
Southern Plumbing, Electrical, Heating & Air insured for Workers Compensation and for liability insurance.
Compliance with codes and adequate insurance is important to you for liability reasons. If a worker is injured and the contractor is not insured, you can be held liable. Or, if there is an insurance claim due to a fire or an accident that is related to unlicensed work or work for which no permit was obtained, your insurance company may dispute the claim. You also want to avoid questions related to workmanship when you sell the house, which may end up costing you more than the original repair to correct.
With Southern Plumbing, Electrical, Heating & Air, you have peace of mind knowing that you are not dealing with a ‘fly-by-night’ company that can leave you ‘hung out to dry’.
Ongoing technical training
+ Experienced supervision
+ Office support
= Top service for YOU
Our company is committed to the technical excellence of the service we provide you and, therefore, require our 'champion' technicians to attend regular training sessions. Besides the technician who actually does the repair, Southern Plumbing, Electrical, Heating & Air has highly competent and experienced field supervisors who, although you may never see, provide valuable backup to the technician. So, should a second opinion ever be required about a technical question, you don’t have to worry because the technician has highly qualified expertise to bring to each call.