Priority Service, 15% Off Every Job, and Guaranteed After-Hours Access — That's the Care Plan.
One plan covers both plumbing and electrical. Members get priority scheduling, a discount on every service call, a cursory inspection of their home's systems, and guaranteed emergency access year-round — not based on availability. Guaranteed.
Upfront Pricing on Every Job
Southern Plumbing & Electrical Company Inc. — SC Commercial CLM-104859-MC | GA Plumbing MP-209644
No call centers or handoffs. When you call, you reach a local crew that handles your job start to finish.
Direct, Local Team
What Care Plan Members Get
These are the actual benefits — no vague language, no fine print.
15% Off Every Service Call
The discount applies to every qualifying plumbing and electrical service we perform. It doesn't expire, it doesn't require a minimum spend, and it applies every time — not just the first visit.
Priority Scheduling
When you call, you move ahead of the general queue. If we're booking out several days for standard customers, Care Plan members get earlier availability. You're not starting from scratch every time something comes up.
Cursory System Inspection
Included with your plan. We take a look at your home's plumbing and electrical systems — not a full diagnostic, but a practical second set of eyes that catches developing issues before they turn into unplanned service calls. Most problems are cheaper to address early. That's what the inspection is for.
Guaranteed 24/7/365 Emergency Access
This is the benefit that matters most when something goes wrong at the wrong time. Care Plan members have guaranteed emergency access — any hour, any day, no exceptions. Non-members are accommodated based on availability. That's an honest distinction worth understanding before you need it.
39+
Years in Business
Is the Care Plan Worth It?
Here's a straightforward way to think about it.
A water heater replacement, a panel upgrade, or a generator installation are all high-ticket jobs. A 15% discount on any one of those covers a significant portion of the annual plan cost — and after that job, the discount continues applying to every service call that follows.
If you call us more than once in a year — for plumbing, electrical, or both — the math works in your favor quickly. Add the priority scheduling, the included inspection, and the guaranteed after-hours access, and the plan is worth considering before you need any of those benefits, not after.
Call us and we'll walk you through the cost and what it covers. No pressure — just a straight answer.
Members vs. Non-Members — Side by Side
Care Plan Members
- 15% discount on all qualifying services
- Priority scheduling — ahead of the general queue
- Cursory plumbing and electrical inspection included
- Guaranteed 24/7/365 emergency acces
Standard Customers
- Standard service pricing
- Scheduled based on general availability
- No included inspection
- After-hours service based on availability
The difference matters most when something goes wrong at night, on a weekend, or in the middle of a holiday. Members don't wonder whether someone will pick up.
Financing available through Acorn Finance and Synchrony for qualifying jobs.
How to Sign Up
Call any of our three offices and ask about the Customer Care Plan. There's no online signup — we handle enrollment over the phone so we can answer your questions and make sure the plan is the right fit for your home.
Aiken, SC:
803-649-5160
North Augusta, SC: 803-279-9941
Augusta, GA:
706-868-6661
Trusted by Homeowners Across South Carolina
What Our Customers Say
Common Questions About the Care Plan
What does the Customer Care Plan include?
15% off every qualifying plumbing and electrical service, priority scheduling ahead of non-members, a cursory inspection of your home's plumbing and electrical systems, and guaranteed 24/7/365 emergency access. The plan covers both trades — one plan, one company, both covered.
How do I sign up for the Care Plan in Aiken, SC?
Call us. Enrollment is handled over the phone so we can walk you through the details and answer any questions before you commit. Call 803-649-5160 for Aiken, 803-279-9941 for North Augusta, or 706-868-6661 for Augusta.
Do I have to be a Care Plan member to get after-hours service?
No — but it's the only way to guarantee it. Non-members are accommodated after hours based on availability. Care Plan members have guaranteed emergency access any time, any day, no exceptions. If you've ever been in a situation where you needed a plumber or electrician at midnight and weren't sure who would pick up, that's the difference.
How much does the Care Plan cost?
Call us and we'll give you a straight answer — plan pricing is confirmed over the phone during enrollment. We'll also walk you through how the 15% discount applies to your typical service needs so you can see whether the math makes sense for your home before you decide.
Trusted Since 1987
Southern Plumbing & Electrical Company Inc. has served homeowners across Aiken, SC and the CSRA since 1987. Licensed for plumbing and electrical in SC and GA. Member of the Nexstar Network. Locally owned and operated. Learn more about our team on our About page, or contact us to ask about the Care Plan.
Ready to Get Started?
Ready to Join? Call the Office Closest to You.
Priority service, 15% off every job, guaranteed emergency access year-round. One phone call gets you enrolled.
